Terms & Conditions

Wicker & Flame - Terms and Conditions & Privacy Policy


1. Overview

Welcome to Wicker & Flame. By purchasing from or browsing our website, you agree to comply with and be bound by these Terms and Conditions.


Please read them carefully before making a purchase. These Terms are designed to protect both you (the customer) and us (the business) and ensure a transparent and fair experience.

2. Custom and Made-to-Order Products

Each piece is custom-made exclusively for you. Because of this, slight variations may occur in appearance. These are considered part of the handmade process, not faults.

Order Cancellations, Changes & Refunds

Please note that all Wicker & Flame products are custom-made to order, and we work through a large volume of personalised orders each day. For this reason, we have a strict 6–8 business day processing time before your order is dispatched.

Because every candle is individually handmade based on the fragrance, charm, and design you select, orders cannot be changed, cancelled, or refunded once they have been placed.

Refunds or replacements will only be issued if a product is deemed faulty in accordance with Australian Consumer Law. Change of mind, ordering the wrong item, or requests to alter or cancel an order after checkout are not eligible for cancellation or refund.


3. Processing Time

Please allow 6 to 8 business days for your order to be processed before dispatch.
During high-volume seasons (e.g. Christmas, Valentine’s Day, or limited releases), processing may extend slightly.

By placing an order, you acknowledge and agree to these terms, including our 6–8 business day processing timeframe.


Once your order is dispatched, you will receive a tracking link via email.

4. Pre-Orders and Limited Collections

From time to time, Wicker & Flame may offer pre-order items or limited-edition collections.
Pre-order products are made to order and are subject to the stated estimated dispatch dates on the product page.
Please note that these dates are estimates only, and while we aim to deliver within that timeframe, delays may occasionally occur due to supply or seasonal demand.

5. Gift Orders

If your order is a gift, please ensure the correct recipient name and shipping address are entered at checkout.
Gift notes can be included by request.
Once your order has been lodged with the carrier, we are not responsible for delays, loss, or incorrect delivery due to address errors.

6. Shipping and Delivery

  • We ship Australia-wide using trusted courier and postal partners.

  • Once your order leaves our studio, Wicker & Flame is not liable for postal or courier delays.

  • Ownership of the goods passes to you upon dispatch.

  • Tracking details will be emailed to you once your order is shipped.

If a parcel is returned to sender due to incorrect details or non-collection, re-delivery charges will apply.