Contact Us

If you have questions or special inquiries, you're welcome to contact us.

Please allow 3-5 day response time during our busy Christmas season as we experience an influx of orders & inquiries during this time of year. 

Wicker & Flame 

Email: info@wickerandflame.com.au

Please Note:

All orders placed on or after 3rd of December are accepted as pre-orders and will be processed from 19th January.

Standard processing time before dispatch  - 10 business days.

If you are unable to proceed on a pre-order basis, we kindly ask that you do not place an order, as we operate under a strict no-refund policy due to all products being handmade custom to order.

Please Note: Shipping notifications may be automatically generated when a label is created but will not be dispatched until we complete the process of the order. Orders are considered dispatched once collected by the courier. You will receive live tracking information once dispatched. 

Thank you sincerely for your incredible support this Christmas season 🤍

Our candles are custom-made to order, and we have a 10 business day processing time before dispatch which is stated across our website.

Before reaching out to follow up on your order, please kindly check your order date to ensure it is still within our processing timeframe.

Thank you so much for your patience and support - we can’t wait for you to experience your Wicker & Flame candle. ✨