Contact Us
If you have questions or special inquiries, you're welcome to contact us.
Please allow 3-5 day response time as we are experiencing a very high influx of orders & inquiries.
Email: info@wickerandflame.com.au
Please Note:
Our candles are custom-made to order, and we have a 10 business day processing time before dispatch which is stated widely across our website.
Before reaching out to follow up on your order, please kindly check your order date to ensure it is still within our processing timeframe.
- Our standard processing time is up to 10 business days (Monday–Friday, excluding public holidays).
- Processing time begins the business day after your order is placed.
- Processing time does not include shipping or courier transit time.
- Processing times are clearly stated across our website. It is the customer’s responsibility to review and understand these timeframes before completing a purchase.