FAQs

WHY DOES MY CANDLE FORM A TUNNEL WHEN IT BURNS?

Tunnelling in candles is very common, it is also known as a “melt ring”. It happens when a candle burns only from the centre creating thick wax residual around the walls of a jar candle or a pillar candle because the wax did not melt all the way across the edges. To prevent tunnelling in any candle, let your candles burn for at least one hour per inch of the diameter and let the wax melt pool reach across the edges.

HOW DO I CORRECTLY EXTINGUISH MY CANDLE?

Try to always use a proper candle snuffer or wick dipper to extinguish your candles as this will prevent the wick from moving and wax from spilling. This will also assist in maximizing your burn times.

DO I NEED TO TRIM MY CANDLE WICKS?

Yes. This is very important. We cannot stress enough on how important this care instruction is to ensure your candle burns good and performs at its best.

Try to ensure that your wick is always kept to 5mm long at ALL times.
We recommend trimming the wick every 3 hours of burn time.
 

When trimming, always extinguish the flame, let the candle cool down to room temperature, remove any wick debris and trim the wick before relighting. This will help to encourage a more even burn, steady flame, and limit mushrooming and sooting.

WHY CAN'T I SMELL MY SCENTED CANDLE?

This one question tops our list, a lot of people complain that they can’t smell the fragrance in their room. To help them out we simply asked what they were doing with their candles, so it came out that some were burning the candle for just 15-20 min that too in a large room and immediately extinguished the candle when they couldn’t smell the fragrance.

You need to burn a scented candle for a minimum of two hours before judging the fragrance, the second option could be try to burn it in a small room and then check the fragrance.

Please Note - some fragrances are lighter or stronger then others due to the fragrance oils nature.

HOW LONG WILL MY W&F CANDLE LAST?

In ideal conditions, 350g candles burn for up to 55 hours. Please note that we aim to ensure all of our candles are as long lasting as possible however burn times do vary based on a variety of factors.

These factors include candle maintenance (whether wicks are being properly trimmed and are re- centred), the length of each continuous burn time (a longer burn that results in a deeper melted wax pool has the tendency to evaporate faster), candle placement (air-conditioned and drafty areas may effect burn times), wick moving and the age of the candle.

WHY SHOULD I STOP BURNING MY CANDLE WITH 1.5CM OF WAX LEFT?

Always monitor the amount of remaining wax in a candle container. Once the wax falls below the half-inch mark (1.27 centimetres), discontinue use. The container can heat up when the flame nears the base of the jar and there is not much remaining wax. Following this rule will help prevent heat damage to the container and the surface surrounding the candle.

WHAT KIND OF WAX DO WE USE?

We use a custom blend of high quality soy waxes.  Our formula is proudly our own, we have spent over two years working on this formula to ensure we can provide our customers with the best long lasting candles.

 

HOW DO I TAKE MY EVIL EYE OUT OF MY CANDLE?

Once your candle has finished, please wait for the wax to be lukewarm before removing your evil eye amulet.  Once the wax is lukewarm, we suggest using a wick dipper (which we also sell) to remove your evil eye and place it onto a paper towel.

Once your evil eye has completely cooled, you can easily remove the wax and wash the remaining wax residue with soapy warm water.

HOW TO CLEAN BLACK SOOT OFF THE RIM OF YOUR JAR?

You can remove the black soot from candle jars with a dry paper towel or cloth.

For glass and ceramic jars, follow these simple steps below.

  1. Extinguish the flame and wait for the wax to harden.

  2. Use a paper towel or cloth in water and rub the dark spots.

  3. For stubborn areas, use a little bit of water/vinegar solution.

  4. Allow the candle jar to dry completely before relighting it.

DO NOT clean candle soot with rubbing alcohol, because rubbing alcohol is highly flammable.

In most cases the black powder will simply rub off easily with a paper towel.

If the soot still isn’t coming off, you can increase the ratio of vinegar to water for more cleaning power.